RECEPTIONIST REF NO: 3/2/1/2023/522

Directorate: Spatial Planning and Land Use Management Services
SALARY: R171 537 per annum (Level 04)
CENTRE : KwaZulu Natal (Pietermaritzburg)

REQUIREMENTS: Applicants must be in possession of a Grade 12 Certificate. No experience is required. Job-related knowledge: Microsoft package. Job-related skills: Telephone etiquette. Communication skills (verbal and written). Interpersonal skills. Switchboard operation skills. Ability to learn the Department’s service delivery components. Ability to take initiative. Ability to work independently. Ability to organize work. Ability to prioritize work.

DUTIES: Receive telephone calls, messages, and channels to relevant role players. Take down notes when required. Distribute messages promptly. Attend to all clients and visitors to appropriate officials promptly. Welcome, receive, and direct clients to appropriate units. Attend to all client’s queries. Supply basic information to customers regarding the Department`s services when required. Liaise with internal and external personnel. Provide relevant information as needed. Operate the switchboard by answering incoming and outgoing calls at all times. Keep a database of other important contact numbers on an ongoing basis. Report faults on the telephone system when needed. Utilize the Telephone Management System to monitor telephone costs on an ongoing basis. Screen and forward calls. Receive telephonic messages. Operate office equipment such as fax machines and photocopiers. Update the internal telephone directory when required. Distribute internal telephone directories to internal users when needed. Print telephone cost reports for each extension monthly. Maintain 18 telephone directories. Update the telephone directory for the officials. Remove inactive users in the internal directory. Maintain and control visitor register at reception: Register visitors.

ENQUIRIES: Ms. N Mkize Tel No: (033) 264 1416

APPLICATIONS: Applications can be submitted by post to: Private Bag X9132, Pietermaritzburg, 3200, or hand delivered during office hours to the 1st Floor, 270 Jabu Ndlovu Street, Pietermaritzburg, 3200.

NOTE: African, Coloured, Indian, and White Males and African, Coloured, Indian and
White Females and Persons with disabilities are encouraged to apply.

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