Job type: Full-time
Location
Knysna, Western Cape
Full job description
Are you passionate about hospitality and looking to advance your career in a vibrant and supportive environment? Our renowned luxury property in the stunning Knysna is seeking an experienced and detail-oriented Executive Housekeeper to join our dynamic team.
Main Purpose of the Position:
To manage and uphold the highest Housekeeping standards, ensuring exceptional guest satisfaction while maximizing revenue and profits within budgetary limits. This role involves implementing and maintaining company policies and procedures, continuous staff training and development, and maintaining exemplary service levels.
Qualifications and Experience:
- Tertiary qualification in Hospitality or Tourism
- Minimum of 3 years’ experience in a similar position
- Proficiency in MS Office
- Experience with OPERA or similar PMS
Key Responsibilities:
- Efficiently manage the Housekeeping department in line with company policies and procedures
- Coordinate activities with other departments to provide timely and efficient services
- Ensure effective communication between Reservations, Front Office, Housekeeping, and Maintenance
- Address and resolve complaints about services and equipment
- Inspect and evaluate the physical condition of facilities to determine necessary work
- Oversee the cleanliness of rooms and public areas
- Report unresolved daily maintenance issues to the project leader, host manager, and facilities manager
- Log and securely store guest property left behind, informing the host manager
- Ensure rooms/units are serviced promptly
- Maintain departmental records and reports
- Manage the staff canteen inventory
- Ensure leave planners and policies are adhered to
- Keep the departmental induction manual updated and introduce it to all new staff
- Prepare and submit annual budgetary information and updates as required by the Financial Manager
Why Join Us?
We offer a supportive company culture focused on career development and staff incentives. If you thrive in a company that invests in the growth of its employees, this is the perfect opportunity for you.
Please note: Due to the high volume of applications, only candidates meeting the minimum requirements will be contacted. If you do not hear from us within two weeks, please consider your application unsuccessful.
Join our prestigious team and contribute to delivering unparalleled luxury experiences to our guests! Apply today and take the next step in your career with us in beautiful Knysna.